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Aviva Provides Excellent Customer Service For Their Canadian Drivers

Aviva is a multinational insurance provider with it being a major Canadian insurer. The company has an impressive pedigree, and has been able to build a reputation of excellent customer service. Aviva offers nearly every kind of personal insurance with it being a premier auto insurance provider.

The History Of Aviva

Aviva is a UK based insurance provider with its history going all the way back to 1696 with the Hand in Hand Fire & Life Insurance Society. The modern form of Aviva is much different than its humble roots with it being officially created as the result of a merger between Commercial Union and General Accident in 2000. The name Aviva was added to the company in 2002. 

Aviva has a long history of operating as a major insurer with it having acquired dozens of other major insurers over the decades. The company’s Canadian operations are some of the largest in the country with it insuring three million people and employing four thousand. 

Aviva Canada Car Insurance

Aviva offers a number of features that make their insurance policies very desirable. They make the process of applying for a quote very easy. You can apply for a quote in the following ways:

  • Over The Phone
  • In Person With An Agent
  • Through Their Website
  • Through An Independent Insurance Comparison Site

Aviva allows customizable option on their insurance policies. This means that you can select decide how much coverage you have, how much your deductible is, and what things are covered by your insurance. They also allow you to bundle and customize your insurance policies. This means that you can secure a bundling discount without being locked into a plan that you may not want.

Aviva standardizes a number of features to help you through the process of filing a claim. They can offer you a rental vehicle. They also have a new car guarantee, and Aviva has an accident forgiveness program so you will not be automatically punished just because of a single accident. Aviva makes sure that they will be available during the claim process, and they can offer provide you with a step by step guide on how to navigate the claim process.

Aviva Car Insurance Special Programs And Features

Aviva offers a number of special features that make them a very desirable insurance provider. One of these most desirable programs is their disappearing deductible. This program lowers your deductible for every year you go without filing a claim. Most drivers will have a deductible of zero if they go five years without submitting a claim. In addition, Aviva considers your history with your previous insurance provider. This allows you to potentially have a deductible of zero right away. 

Aviva also offers a conviction protector program. They will not raise your rates because you got a single ticket. This means that you will not worry about having losing a lot of money just because you made one minor mistake. 

Aviva offers roadside assistance for a low fee. Their roadside assistance program will jump start your car, give you gas, or tow your vehicle. Also, they will not raise your rates just because you needed roadside assistance. Aviva’s roadside assistance program offers discounts on rental cars and hotel rooms if you are stranded somewhere. This roadside assistance program can potentially save you a lot of money and stress if you have car problems while traveling. 

Aviva guarantees their customer service with them making sure that they satisfy their customer during the claims process. Aviva will give you a year’s worth of premiums back if you are not satisfied with them during the claims process. They will also give you the full amount from settling the claim. This means that you will still get excellent compensation even if you decide that you no longer like Aviva. 

Common Ways To Get A Discount On Aviva Car Insurance

Aviva offers a number of ways to get a discount on your auto insurance. Many of these options are things that you may already be available for. Some common ways to get a discount include:

  • Having An Emergency Braking System
  • Avoid Traffic Convictions For Three Years
  • Bundling Policies
  • Being Retired

Overall, you could potentially save fifteen to thirty percent on your Aviva car insurance with these discount options.

Other Aviva Insurance Products

Aviva is a major insurer with them providing nearly every kind of insurance. Aviva offers the following kinds of insurance: 

  • Home And Condo 
  • Land 
  • Renter 
  • Motorcycle 
  • RV 
  • Seasonal Property (Timeshare) 
  • Boat 
  • Life 
  • Professional Equestrian Horse 
  • Business 
  • Commercial Auto 
  • Commercial Property 

This categorical range of insurance products means that Aviva is a desirable insurance provider. They offer discounts for bundling certain types of insurance. In addition, you can use a single agent and account to manage all of your policies. Aviva prides itself on offering excellent customer service.

How To Submit A Claim with Aviva

Aviva makes it easy to submit a claim with the company having a reputation of offering great customer service. They have a twenty-four hour phone line with highly trained agents.

The number for the claim phone line is:


Aviva also has a website to submit claims. You can simply fill out an online form, and then a claim agent will get in touch with you. The website has the advantage of allowing you to see what you need to submit your claim, and it allows you to work at your own pace when going through the process of submitting a claim.

The website to submit a claim is:


The claim submitting process is simple. An Aviva claims agent will also help you with the process of finding a rental car, mechanic, and information on how to follow up on your claim.

By Phone

File a claim by dialling 1-866-692-8482


File a claim by visiting Aviva Canada’s website


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