Western Assurance Auto Insurance Coverage and Claims

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First published on March 17, 2025

2 minute read

✎ Updated By Matthew Roberts on September 24, 2026

MyChoice follows a strict content review process designed to ensure reliable and unbiased information.

This page exists purely for informational purposes.

MyChoice has no affiliation whatsoever with the company.

Western Assurance’s Current Status

Available in Canada?No longer as a standalone insurer. Western Assurance Company
amalgamated with Intact Insurance Company effective
January 1, 2025, and the continuing company is
Intact Insurance Company.
Available in Ontario?Not for new Western Assurance-branded policies.
Intact continues to offer insurance in Ontario.
Direct, broker or
affinity distribution
Legacy Western Assurance business was broker-distributed;
current Intact auto insurance is available through brokers.
Underwriting companyIntact Insurance Company is the legal successor
following the January 1, 2025 amalgamation.
How to get a quoteContact an Intact broker or call Intact’s quote line. A
Western Assurance-branded quote is no longer available.
How to report a claimUse the Intact Insurance app or Client Centre,
or call Intact’s 24/7 claims line at
1-866-464-2424. A legacy policyholder should
confirm the current servicing instructions with the broker.
Digital account or appNo Western Assurance-branded account/app. Intact
offers Client Centre and the Intact Insurance
app for eligible current policies.

Coverage After Western Assurance’s Amalgamation

  • Western Assurance no longer has a current standalone auto product catalogue following its amalgamation into Intact.
  • Do not attribute current collision/comprehensive, accident forgiveness, rental, replacement cost, usage-based, rideshare or EV features to Western Assurance. Existing or converted customers should use the Intact policy documents and broker advice that apply to their policy.

Discounts After a Western Assurance Policy Moves to Intact

Intact policies that meet the eligibility criteria qualify for a discount. To qualify, the policy must be an existing active policy or new replacement. Western Assurance does not offer discounts.

How Legacy Western Assurance Claims Are Handled

How to file a claim

Customers with a legacy Western Assurance policy can report a claim via Intact’s mobile app, through the Intact Client Centre or by calling 1-866-464-2424. Relevant contact information can be found in Intact’s most recent correspondence such as a renewal notice, or can be obtained by contacting your broker.

What you need

With Intact’s digital claim feature, customers can upload pictures, bills, and other claim-related documents, and can track the status of their claim.

Contact by phone

Feel free to contact the team by phone

Western Assurance Website

File a claim by visiting the WA website

Intact Website

File a claim by visiting the Intact website

About Western Assurance Car Insurance

In 2021, Intact Financial Corporation acquired RSA’s Canadian business. Effective January 1, 2025, Western Assurance Company amalgamated with Intact Insurance Company and 13130126 Canada Inc., with Intact Insurance Company continuing as the amalgamated entity.

If you’re looking for insurance, Western Assurance is no longer an active company. Shop for an Intact insurance product instead.

Western Assurance Review Context

Insurance
Provider
Company’s
Online Rating
Western Assurance2.2/5
Echelon2.1/5
Aviva4.5/5
Geico2.5/5
Progressive2.4/5
Source: Google Reviews, Trustpilot

Western Assurance Car Insurance Pros & Cons

The points listed here are from online customer reviews about Western Assurance. Please note that since these points have no date, MyChoice cannot necessarily guarantee that this is a verified policy or a representation of current service.

Next, let’s look at the pros and cons of getting auto insurance with Western Assurance.

ProsCons
Lower PremiumsDelays and Difficulties
in Payouts
Backed by a
Large Insurer
Fully Customizable Car
Insurance Packages

What Other Insurance Products Does Western Assurance Offer?

Customers should refer to the appropriate, most up-to-date brochure or contact their insurance broker to confirm availability of products in their province.

Items shown were products that were sold by Western Assurance. This information is for reference purposes only as Western Assurance no longer sells insurance under its previous name. Products may now be offered by Intact.

With over a decade in Canada’s insurance sector, Aren is a leading voice in the industry, providing thought leadership on auto insurance, underwriting innovation, and how technology is reshaping insurance.

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