The Personal Group Home Insurance Plans and Discounts

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First published on September 19, 2019

1 minute read

Updated By Vitalii Starov on September 3, 2026

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The Personal Home Insurance Overview

Available in Canada?Yes, for eligible members or
employees of partner groups.
Available in Ontario?Yes, when the customer belongs to an
eligible partner organization.
DistributionAffinity/direct distribution. The Personal sells to
members and employees of partner groups
without independent brokers.
Underwriting companyThe Personal Insurance Company outside
Quebec, including Ontario.
How to get a quoteFind the eligible group and start online, or
call 1-888-476-8737.
How to report a claimFile online or in the app, or call
1-888-785-5502, 24/7.
Digital account or appOnline Services and The Personal app support
documents, policy changes, payments and claims.

How The Personal Can Insure a Home and Belongings

  • The reviewed homeowners product uses all-risks coverage for most accidental damage unless excluded, together with personal liability coverage.
  • Standard examples include fire, smoke, theft, vandalism, sudden accidental water escape, belongings, the dwelling, detached structures and additional living expenses, subject to the policy.
  • Optional endorsements may address groundwater and sewer backup, flood from an overflowing body of water, earthquake, valuables, pools, home-based business and short-term rental risks.
  • Repeated seepage, wear and tear, deterioration and some animal or insect damage are examples of exclusions. The issued policy wording prevails.

Group and Prevention Savings From The Personal

  • Eligible members may receive group rates negotiated through their employer, association, union, professional organization or alumni group.
  • The Personal advertises a Multi-Line Discount for combining home and auto insurance.
  • A centrally monitored alarm and qualifying water-damage-prevention measures may produce savings. Eligibility and the amount saved vary by profile and policy.

How The Personal Handles Home Claims

How to file

Start a home claim online, through The Personal app or by calling 1-888-785-5502, 24/7. Protect people first and take reasonable steps to limit further damage when safe.

What to have ready

Have the policy number, loss date and circumstances, photos or video, an inventory of damaged or missing items, receipts or proof of ownership when available, and police or emergency-service information if applicable.

Email

You can contact them at anytime 24/7

Contact by phone

File a claim by visiting The Personal website

Website

File a claim by visiting The Personal website

The Personal Review Score Beside Other Home Insurers

Google ratings use exact corporate or head-office profiles when one can be verified.

Insurance
provider
Company’s
Online Rating
The Personal2.9/5
BCAA2.1/5
CIBC1.3/5
Desjardins2.4/5
TD1.2/5
Source: Google Reviews, Trustpilot

The Personal: A Brief History

The Personal was founded in 1974 as a group home and auto insurer. Its model gives eligible employees and members access through partner employers, associations, unions, professional organizations and alumni groups.

The Personal is part of Desjardins General Insurance Group. In Ontario and other provinces outside Quebec, home and auto coverage is written by The Personal Insurance Company, subject to group and underwriting eligibility.

What Else Does The Personal Do?

The Personal also offers auto and recreational vehicle insurance to eligible group members. Pet and travel products are available through separate programs and may use different underwriting companies and eligibility rules.

With over 7 years in the insurance industry, Matt focuses on home and life insurance, offering sharp analysis and insights on underwriting trends, coverage structures, and how market changes impact consumers.

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